Support center
We're here to help you make the most of AAC Neo and resolve any issues you may encounter.
Contact the support team
Reach out to our support team for assistance with your account
Support hours
Hours
Monday to Friday: 9:00 AM - 6:00 PM IST
Weekend: Emergency support only
Email support
Response within 24 hours on business days
support@aacneo.com
Service level agreement
| Priority | Response within | Resolution within |
|---|---|---|
| Critical | 2 hours | 8 hours |
| High | 4 hours | 24 hours |
| Medium | 8 hours | 48 hours |
| Low | 24 hours | 5 business days |