Technical support
Try these steps first. Most issues clear up with one of them.
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Common technical issues
Dashboard not loading
If your dashboard isn't loading or displays errors, try these steps:
- Clear your browser cache and cookies
- Try using a different browser
- Check your internet connection
- Verify your access permissions
Chart visualization issues
If charts aren't rendering correctly or showing no data:
- Check that your date filters are set correctly
- Verify data exists for the selected period
- Try refreshing the dashboard
- Ensure your browser is up to date
Data synchronization
If you're experiencing data synchronization issues:
- Check your API connection status
- Verify that your data sources are online
- Contact your system administrator to check server logs
- Ensure proper authentication credentials
Performance issues
If the dashboard is loading slowly:
- Reduce the date range in your filters
- Close other resource-intensive applications
- Try using a wired internet connection
- Check with colleagues if they're experiencing similar issues
Need more help?
If you've tried the troubleshooting steps above and are still experiencing issues, please contact our technical support team.